Resume / CV

IT support professional moving into cloud and infrastructure engineering, with HRIS technical support, enterprise hardware troubleshooting and a C# development internship behind me.

Makati City, Philippines · deleonangelojervil@gmail.com

ATS resume

A plain single-column version that applicant tracking systems read cleanly. Use it for online applications.

Download PDF Word (.docx)

Experience

HRIS Technical Support

First Maritime Shared Services / PTC Group, Makati City · July 2026 to present

  • Provide Level 1 support for the HR information system used by seafarers and office staff, resolving user issues and escalating complex cases.
  • Support the HRIS implementation with the vendor, including data gathering and template completion.
  • Built a Template Tracker to automate and monitor implementation template progress.
  • Document procedures and known fixes to speed up issue resolution.

Field / Onsite Engineer

HP Service Center / Actionlabs IT Services Phils Corp, Makati City · May 2025 to November 2025

  • Installed, repaired and troubleshot HP printers, POS systems, laptops and workstations at multiple client and partner sites.
  • Performed OS installation, hardware and software troubleshooting, and incident handling in enterprise environments.
  • Communicated directly with clients and partners to diagnose issues, set expectations and document resolutions.

IT Intern / C# Programmer

TechFactors Inc., Quezon City · January 2024 to July 2024

  • Developed in C# across front-end and back-end for the company's applications.
  • Gained hands-on exposure to the full software development workflow alongside the development team.

Projects

  • Teolohiya.siteLive moderated book platform on Next.js and AWS Amplify Gen 2 with Cognito, AppSync, DynamoDB, S3 and Lambda.
  • AWS Serverless Ticketing APIAPI Gateway, Lambda (Python), DynamoDB with Streams, SNS alerts and CloudWatch alarms.
  • Secure EC2 Web ServerNginx on EC2 in a custom VPC with restricted SSH, Session Manager and EBS snapshots.
  • HRIS Template Completion TrackerPower Automate, SharePoint, Excel Online and Power BI.
  • SchedriftOpen-source React and TypeScript app that turns Microsoft Project files into presentation-ready Gantt charts with critical path analysis and delay simulation, tested with Vitest and Playwright.
  • PinansyalPHFree Philippine personal finance calculators on React and TypeScript, with official data refreshed daily by GitHub Actions and tested with Vitest and Playwright.
  • ECCM WebsiteMulti-page church website with a custom domain and SEO essentials.

Certifications

  • AWS Certified Cloud PractitionerAmazon Web Services, 2026
  • AWS Certified AI PractitionerAmazon Web Services, 2026
  • OCI Certified Foundations AssociateOracle, 2026
  • OCI Certified AI Foundations AssociateOracle, 2026
  • Google IT Support Professional CertificateGoogle, 2026
  • Google System Administration and IT Infrastructure ServicesGoogle, 2026
  • Cisco Networking BasicsCisco, 2026
  • NDG Linux EssentialsCisco Networking Academy, 2023
  • CCNA: Switching, Routing and Wireless Essentials; Introduction to Networks; CyberOps AssociateCisco Networking Academy, 2021 to 2022
  • IT Specialist: DatabasesPearson VUE / Certiport, January 2022
All certifications with verification links

Technical skills

Cloud
AWS: EC2, VPC, IAM, Lambda, API Gateway, DynamoDB, S3, Cognito, AppSync, Amplify, CloudWatch, SNS, EBS, Budgets
Infrastructure
Windows Server, Active Directory, VMware Workstation, virtual homelab, Linux (Amazon Linux, Nginx)
Networking
TCP/IP, DNS, DHCP, IPv4/IPv6, VLANs, static routing
Support and operations
Incident handling and escalation, hardware and software troubleshooting, technical documentation, end-user support
Development and automation
C#, Python (Lambda), Next.js and TypeScript (Teolohiya.site), HTML, CSS, Power Automate, Power BI

Education

Bachelor of Science in Information Technology

Major in Animation and Game Development · FEU Institute of Technology